GKT Door

Repair & Service

Fast diagnosis, lasting solution

A door that will not close means a line at a standstill and a shipment left waiting. That is why we handle breakdown calls with a dedicated team, independently of our field installation work.

Repair & Service

What to do when a fault occurs

  • Do not force the door — a forced door damages the track, the rollers and the panel together
  • Switch the motor to manual mode and close off the passage safely
  • If possible, note down when and how the fault started
  • Call our 24/7 support line; we dispatch the team during the same call

How the repair works

When we arrive on site we make the area safe first, then diagnose the fault on the spot. If a part is needed we supply it from stock the same day; for special parts we state the lead time clearly up front. After the repair we retest every safety device and hand the system over with a service report.

Root cause analysis for recurring faults

If the same fault recurs at short intervals, the problem usually lies not in the part but in the operating conditions or in a detail of the installation. In that case we review the past service records and propose a lasting solution — and if the product class needs to change, we say so plainly.

HOW WE WORK

Four steps from request to handover

  1. 01

    Request

    Reach us by phone, WhatsApp or the form, and we will route your request to the right team.

  2. 02

    Survey / diagnosis

    For a new system we take the measurements; for an existing fault we diagnose it on site.

  3. 03

    Execution

    Installation, maintenance or repair is carried out on the planned day and time, without stopping production.

  4. 04

    Check & handover

    Safety devices are tested, user training is given and the area is handed over clean.

RELATED PRODUCTS

Products we most often work with in this service

All Products
Gate and AutomationAutomation

Gate and Automation

Automation for sliding and swing gates

Sliding gates generally have a single leaf that runs along a rail. Entrances of this type need a long, narrow space so that the gate can slide during the opening and closing phases. When choosing the ideal system, the weight and the length of the gate must be taken into account.

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Roller Shutter SystemsSecurity

Roller Shutter Systems

Elegant on the shop front, secure in the warehouse

Roller shutters with polyurethane-filled or extruded slats: physical security outside working hours and a clean appearance during the day.

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FREQUENTLY ASKED QUESTIONS

About Repair & Service

How quickly can you get here?

We have a breakdown support line reachable 24/7 and an emergency response team. Once we receive your request we dispatch our field team as quickly as possible; the exact time depends on your location and on the current workload.

Will I have trouble getting spare parts?

We keep frequently used spare parts in our own stock. For special parts we state the lead time clearly the moment we receive your request.

Is the repair covered by a warranty?

The workmanship carried out and the parts replaced are covered by warranty; the scope and duration are stated in the service report.

CONTACT

Let's get started with Repair & Service

Tell us briefly about your situation; we'll bring in the right team with the solution that fits.